Getastay Holiday Accommodation | © 2013

Faq

As owners of many of the Getastay Holiday Properties, we are able to offer you a personlised response to your needs making your Holiday with us as happy as posiible

Please ensure you read the Terms and Conditions in regards to your booking...Read More

Below are listed our most frequently Asked Questions…….and answers.

If you have a question not answered below, please contact us here.

When do I need to pay to secure my booking ?

Your deposit we request from you in your automated reply or emailed personalized quote is the only method of securing your booking.

Bookings are not confirmed until a deposit has been paid via credit card or Bank Transfer. Credit Card payments are immediate and is the recommended method to securing a booking immediately as bank transfers can take a few days leaving your dates exposed to being booked by other guests.

We are also able to secure your booking immediately if your online payment receipt from the bank is sent via email.

Full payment including the refundable Security Deosit should be made 30 days before arrival – we will send out a reminder for full payment of your accommodation cost.

Do we have to pay a bond ?

You are not required to pay a bond. We will require a valid credit card be recorded as security over your booking to cover any malicious damage, theft, or other expenses not covered in our standard holiday rental conditions.

What payment methods do you accept ?

Deposit Payments can be made by direct bank deposit to ourGetastay Holiday Rentals account or you may pay by Visa or Mastercard Please note there is a 2.2% bank fee on credit card payments.
Final payments may be required up to 30 days prior to arrival or you may be able to arrange a cash-on-arrival payment if we areable to meet you on your arrival.
Please note full payment and security credit card is required before key handover and check in is possible.

Can I get an Invoice/Receipt ?

You will receive a confirmation of your payment and invoices are issued by request to individuals and as a standard procedure for Corporate Bookings.

What happens to my money if I have to cancel my stay ?

Your deposit is made to secure your booking for a particular period of time therefore any money paid is not refundable unless the house is able to be re-let for the entire period of your booking at the same tariff.
If a refund is made due to the property being relet then only a $150 cancellation fee only will apply. The more notice you are able to give us of a cancellation the more likelihood we having of having time to resell your dates and return your deposited funds.
The reason for this policy is that holiday homes are difficult to sell at short notice and your booking has prevented us from offering the property to other people wanting to make a booking. Please make sure that you have read our Terms and Conditions and feel free to ask as many questions as you would like to before making a booking.
If we are forced to cancel a stay due to unforeseen circumstances such as a cyclone, fire, or damage to the building, you will be given a full refund and we will do our best to find you alternative accommodation.
We strongly recommend that you take out travel insurance to cover yourself for any cancellation fees if you are unable arrive for your holiday due to unforeseen circumstances.

What happens if I want to make a change to my stay ?

Where possible we will try to accommodate any changes you may have as long as it does not adversely affect the booking.

Can we have a party ?

Large parties and functions are strictly prohibited. Non adherence to this policy may result in termination of rental and loss of monies paid. Small family gatherings are permitted but parties with loud music are not allowed.

May we have extra guests to stay ?

Each home has a stipulated maximum number of guests allowed. You must not exceed this number or the number of guests that you have told us will be staying without first referring to us. The price quoted is usually dependent upon the number of guests staying. You may lose your deposit or be asked to leave if you do not keep us informed.

Do you have a minimum stay requirement ?

Yes. Our holiday homes all have a 2 night minimum in low season and may be up to 7 days minimum in peak season.Depeding on availability we may accept a shorter stay at any time of the year. All quotes are done individually.

What do we do if we break something, or if an appliance breaks down ?

Report the matter to Getastay Holiday Homes or our property manager as soon as you can during business hours. If it is an emergency you may contact us out of hours. We will try our best to get an appliance repaired or replaced but this might not always be possible within a short time frame. We accept that breakages or damage to household goods may occur however they may be charged to your credit card held for security at our discretion.

Where do we pick up/drop off keys ?

We will meet you at the house and give you a tour of the property or leave the keys for you with a security coded entry. Alternatively depending on the properties location you may be required to arrive at the holiday booking office to pick up your keys where you will be required to sign a registration form on arrival and provide identification and credit card details. For those arriving very late you will be given details for your personal security code to access to the house and pre registration will need to be completed. At check in we will advise you of the process for check out.

What do we need to bring with us ?

All linen, towels, tea towels etc are included in your quoted price. We do recommend you bring your own beach towels or arrange to hire extra beach towels prior to arrival.
Please note this is your home away from home for the next few days or weeks. A starter pack of soap, shampoo and conditioner, tea, coffee, sugar, dishwashing liquid and powder, laundry detergent and toilet paper is also provided to help you with your arrival. You will then need to purchase whatever else you may need for the remainder of your stay. You may like to use Coles Online to have them delivered to you but please remember to schedule this for after your arrival.
We do not service the home while you are there unless this has been arranged as part of your stay, however the property may be accessed during your stay by our maintenance staff to service the swimming pool, gardens or garbage bins.

What are your Check-in/Check-out times ?

Standard Check in time is 3pm, and check out time is 10:00am unless prior arrangements are made. If the house has not been booked the day before you arrive, or we are not expecting another guest on the day that you leave, we will try to be as flexible as possible with these times, however this must also work in with our cleaning and maintenance schedule. Often we cannot advise on this until closer to your stay.

I want to bring my pet along. Is this possible ?

No. I’m sorry but we do not accept pets under any circumstances at any of our properties.